Refund policy

CARE INTRUCTIONS

Please follow these steps to ensure a long-lasting quality of your product.

Wash separately in mild detergent.
Do not allow to lay on itself when wet.
Do not soak.
Do not bleach.
Do not tumble dry.
Cool iron on reverse.
PRODUCT RETURN POLICY

We are sorry for the inconvenience. Please follow these instructions if you wish to return or exchange an item.

Replacement of item/s is allowed. You have seven (7) days from the date of receipt of parcel to check if you received the right item/s in good condition. In case refund or exchange will be requested, please present or send a copy of invoice to customercare@htpclothing.ph.
Replacement of item/s is subject to standard provision on consumer protection.
In case product is purchased at a discounted price, item will be exchanged based on the discounted amount.
HTP Clothing will accept product exchange provided that the product is in new and original condition and HTP tag is still attached.
Inner wear and swimwear cannot be exchanged due to hygienic reasons. Overruns are also not accepted for return or exchange.
HTP Clothing reserves the right for final decision. Also, HTP Clothing reserves the right to refuse excessive returns.
Customer will shoulder the shipping fee of the item to be returned.
Kindly send the item you wish to return through a courier or bring it directly to our office. Our complete address is HTP Clothing Website Office 0007 P. Castro St. Longos, Balagtas, Bulacan.
HTP Clothing will notify customer once item is received back at our office. The returned item will go through our Quality Control team and it will only be accepted for refund or exchange if it passes our QC.
Refunds are sent either via store credit or cash through selected bank (BPI) within seven (7) days upon receipt of item.